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Global CRM Software Market (2017-2022) – Grow Pricing, Features, Reviews & Comparison of Alternatives

CRM Software Market
CRM Software Market

CRM stands for Customer Relationship Management. In an organisation, CRM activities are carried out for managing customer-business interaction. CRM software plays a key role in managing customer data, business information and helps to maintain an ideal client-business relationship. It also helps in automating the operations related to sales, marketing and customer support. CRM software integrates with the organisation’s CRM activities rendering them measurable in terms of effectiveness

The market is segmented on the basis of application, end-user and geography. The largest markets for CRM software include North America and Western Europe while China and Latin America project a dynamic growth in the CRM software market.

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CRM software, as a service (SaaS) has a notable and steady growth forecast with increasing awareness towards the importance of CRM for business development. Ability to manage customer interaction at the optimum levels, cost & time effectiveness, focused customer service, capability of handling large businesses & client information are the key factors that drive the growth of the CRM software market. The report analyses growth trends along with a study of critical factors influencing market.

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MARKET BY APPLICATION

  1. Customer service
  2. Distribution
  3. Manufacturing
  4. Marketing
  5. Sales
  6. Social networking
  7. Supply chain
  8. Vertical industries

MARKET BY END USER

  1. Small & mid-sized Enterprises
  2. Large Enterprises

MARKET BY GEOGRAPHY

  1. North America
  2. Europe
  3. Asia Pacific
  4. LAMEA

 KEY PLAYERS

  1. Salesforce
  2. SAP
  3. Oracle Siebel
  4. Microsoft Dynamics
  5. NetSuite
  6. IBM
  7. Workbook
  8. Nimble
  9. Insightly
  10. Zoho
  11. UserVoice

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About Nicole Austin

This is Nicole Austin is Assistant Manager and senior principal of the Market Research Store, a market research firm located in Florida, New York. I am Post Graduated of University of Miami, where I received MBA in Research and Development Management. I started Market Research and Analysis from a young age and most of my skills and knowledge are self taught. Find me on Google, Linkedin,Facebook

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